Tell us your Oncesnap version (in About), your system, and what you expected against what happened. A capture of the problem helps, and Oncesnap can take it for you.
Getting started
- Mac: open the disk image and drag Oncesnap to Applications. The welcome tour explains Screen Recording and Accessibility before macOS asks for them. If you said no, open System Settings, then Privacy & Security, switch Oncesnap on, and open it again.
- Windows: run the installer. In the first weeks after a release Windows may show "Windows protected your PC"; choose More info, then Run anyway. Windows learns to trust a new version as people download it.
The shortcuts
- Capture a region: ⌃⌘1 on a Mac, Alt Shift 1 on Windows.
- Recognise text or a QR code: ⌃⌘2, or Alt Shift 2.
- Capture a page as a Word document: ⌃⌘3, or Alt Shift 3.
- Capture a window: ⌃⌘4, or Alt Shift 4.
Change any of them in Settings, under Shortcuts.
Common questions
Does one purchase cover my Mac and my PC?
Yes. One purchase covers two computers, Mac or Windows in any mix, with every future update.
Is it a subscription?
No. You pay once. Your first 25 captures are free, with no card and no time limit.
What happens after 25 captures?
Oncesnap asks for the one-time unlock. Everything you captured stays yours either way.
Which systems does it run on?
macOS 14 or later on Apple silicon (M1 and newer), and Windows 10 or 11.
The text recognition doesn't find my language.
English and Hebrew work on every computer. Other languages come from your system's own text recognition; on Windows, from the language packs it has installed.
The capture on my second monitor looks wrong.
Make sure you have the latest version: every screen is captured at its own scale, and that is tested on every release. If it still happens, send us your display setup (sizes and scaling).
A scrolling capture stopped early.
Some pages load more as you scroll. Scroll to the end once, go back, and capture again.
I'm moving to a new computer.
Release the licence on the old computer and unlock the new one, or email us and we'll reset it for you.
Can I get a refund?
Yes, within 30 days of buying. Reply to your receipt or email us.